Metricon Customer Service
I received a very interesting – if not odd – phone call from an M customer service representative today. She was enquiring about a number of things ranging from my experience with our SS to recommending M to others.
I did explain he had only been on our job for 3 weeks so it is probably too early to answer her questions with any real accuracy at this stage. None the less she continued.
Three question which were particularly interesting included
‘Am I happy with the level of customer service from our SS’.. reply – well over the three weeks it been ok but this week he cancelled a site meeting via text message 2 hours prior to the meeting time. These things happen. So given the rating scale is a yes or no – I can’t say yes… He has been ok overall but given limited options to answer, it has to be no.
‘Are you happy with the build to date’.. reply – well there has been and continue to be a number of things to be rectified. If they are resolved to our satisfaction then yes but at present they aren’t so I can’t say yes… It’s been ok overall but given limited options to answer, it has to be no.
‘Would you recommend M to someone else’.. reply – well we haven’t reached lock up as yet and again depends on a number of things to be rectified. If they are resolved to our satisfaction then yes but at present they aren’t so I can’t say yes… I wouldn’t say yes but I would say no either but given limited options to answer, it has to be no.
Keen to give customer feedback at any point in time but this time it was really pointless. Let’s talk again in a month or two….
